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Junior Customer Support specialist | SEMrush

Junior Customer Support specialist

Saint Petersburg, Russia

SEMrush is a leading digital marketing toolkit for SEO, PPC, and content marketing professionals worldwide. Over 6 million digital marketers have chosen SEMrush to speed up and facilitate daily online marketing activities, and easily monitor the website’s performance.
With over 30 tools within the software, search data for 140 countries, and seamless integration with Google services, SEMrush provides solutions for in-house marketing teams and agencies working with clients in any industry.

In its niche and pricing segment, SEMrush is an absolute leader in the number of tools available per one account and the richness of data. By ensuring the easy workflow between the marketing team members, SEMrush helps them become front-runners in their industries.

To keep up with our rapid growth in the new markets, SEMrush is looking for experienced and motivated individuals to join our expanding team!

We are looking for Junior Customer Support specialist to join a dynamic team!

Responsibilities:

  • Resolve the account related tickets from our clients in the US market.
  • Escalate unresolved queries to appropriate support specialist or support group.
  • Distribute and prioritize front-line tickets based on the volume.
  • Provide internal departments and management with customers’ feedback.

What we expect from you:

  • Client-oriented approach
  • English language (C1/C2);
  • Desire to move up and grow with the company;
  • Analytical skills and strong desire to evolve in IT;
  • The ability to work well with others;
  • Good problem solving skills;
  • Energy, enthusiasm and motivation;
  • Intelligence and the ability to learn quickly.

We offer:

  • Career in rapidly growing IT
  • Official employment according to the Labor Code of the Russian Federation with “white salary”
  • Flexible working day start (between 15.00 and 23.00 ) with 5 working days (Monday-Friday)
  • Comfortable and cozy office near Moskovskiye Vorota subway station
  • Friendly employees
  • Corporate education (training, seminars, conferences)
  • Fitness compensation
  • Medical insurance

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